Glow Stick Factory - Never delivered our order
Update by user May 10, 2013
It's been another month.I've filed a complaint with the better business bureau (they have a list of additional complaints against them) with no response.
I've left 4 additional messages... no response. This is both dishonest and illegal to take money without providing the product.
USE EXTREME CAUTION IF DEALING WITH THIS VENDOR.THEY ARE UNRELIABLE AND WILL LITERALLY LIE TO YOUR FACE.
Original review posted by user Apr 09, 2013
Ordered custom ping pong balls. Received them, but 50% were miss-printed. They agreed to replace. Charged us again, but never shipped the product.
Order placed March 2, 2012 for custom ping pong balls ($239.57)
Order received March 30, 2012 - 50% miss-printed
Seller agreed to reprint
Charged us an additional $50
Still have not received product
Spoke with Chris (the owner?) on:
9-19-12: Chris said they were being shipped
10-22-12: Chris said they were shipped 10-19-12
11-20-12: (Brian) said they needed artwork - I sent it again
1-22-13: Chris said it should ship this week
2-12-13: Chris said it was "awaiting shipment"
2-12-13: received a new bill for the full amount... again!
2-12-13: left message not to charge us again
3-4-13: Chris said it's being shipped this week... promise
4-9-13: left message for Chris... again
There were also numerous emails in between these calls
Being lied to on a regular basis is ridiculous, especially since they already have our money! NOT A REPUTABLE COMPANY!!!!
Monetary Loss: $290.